MIB Market Intelligence Report
Crabtree Creek Animal Hospital
November 09, 2026
At a glance
- Glenwood Pet Clinic: Launched a $39/month puppy & kitten wellness plan
- North Hills Animal Care: Six reviews in three weeks mention waiting "two to three weeks" for a sick visit
- Six Forks Veterinary Hospital: Now "part of" a national veterinary group; new online booking
Two high-priority items for Crabtree Creek Animal Hospital warrant action this week.
What's Moving in the Market
🟡 🆕 Oak City Veterinary Emergency & Specialty
Google Business Profile listing (new business)
A 24-hour emergency vet is coming to Glenwood Avenue
Oak City Veterinary Emergency & Specialty put a "coming soon" sign on a former retail unit on Glenwood Avenue, about two miles from you, and posted openings for overnight vets and ER technicians. Their site lists surgery suites and an overnight ward; no opening date is given.
→ Action: An emergency hospital is usually a partner, not a rival: it sees your clients after hours and sends them back for follow-up care. Once it opens, introduce yourself, ask how they share records and discharge notes, and agree where after-hours calls from your clients should go.
Sources: Google Business Profile listing (new business)
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🔴 HIGH PRIORITY
🔴 📌 Glenwood Pet Clinic
Competitor's website (prices / specials page)
Launched a $39/month puppy & kitten wellness plan
Glenwood Pet Clinic added a "Wellness Plans" page yesterday. The puppy & kitten plan is $39 a month for 12 months and lists unlimited exams, core vaccines, two fecal tests and one spay or neuter discount of 20%. An adult dog plan is $45 a month. Enrollment is online with a card on file.
→ Action: A rival's plan is not a reason to launch one. The question is your own clients: how many new puppies and kittens miss their second or third vaccine visit? If that number is small, a plan adds billing work for little gain. If it is large, try the smallest version first: a printed first-year schedule handed out at the first visit, with the next appointment booked before they leave.
Sources: Competitor's website (prices / specials page)
🟡 MEDIUM PRIORITY
🟡 📌 North Hills Animal Care
Google Business Profile listing (reviews)
Six reviews in three weeks mention waiting "two to three weeks" for a sick visit
North Hills Animal Care has six new Google reviews in the past three weeks that mention waiting two to three weeks for an appointment for a pet that was unwell. Two say they went to an emergency hospital instead. The clinic replied to two of the six. A sick pet that cannot be seen for weeks often ends up at an emergency hospital, and that visit can be the start of a client you do not get back.
→ Action: This is about demand, not about them. If you can see a sick pet within a day or two, say so where people look: one line on your Google profile and on the booking page ("same-week sick visits"). If your own schedule is booked out too, skip this. Promising it and missing it costs more than not saying it.
Sources: Google Business Profile listing (reviews)
🟡 🌐 Six Forks Veterinary Hospital
Competitor's website
Now "part of" a national veterinary group; new online booking
🌐 On their site
Six Forks Veterinary Hospital changed its website footer this week to read "a member of" a national veterinary group, and switched to that group's online booking system. The staff page and the clinic name are unchanged. A press release on the group's site describes it as an acquisition.
→ Action: Don't criticize the sale. Some clients will notice the change and ask you about it, so be ready to say plainly what is true of your clinic: who owns it, and whether clients usually see the same vet each visit, if they do. Put the same one or two lines on your About page. Facts work better than comparisons.
Sources: Competitor's website
🟢 LOW PRIORITY / FYI
🟢 📌 Glenwood Pet Clinic
Job posting (Indeed)
Hiring two credentialed vet techs at $24-28/hour plus a sign-on bonus
Glenwood Pet Clinic posted two credentialed veterinary technician openings on Indeed this week at $24-28 an hour with a $3,000 sign-on bonus, four-day schedules and paid continuing-education hours.
→ Action: Your technicians can see this posting too. You don't have to match it. The cheapest step is a short conversation with each tech about what keeps them here: schedule, the team, CE time or pay. If you are hiring yourself, you now know a posted range in your area to compare against.
Sources: Job posting (Indeed)
⭐ Google reviews landscape
Where you stand on Google reputation vs. the competitors we monitor — star rating and total review count. More reviews = more inbound trust; a rising competitor is pulling ahead on social proof.
| Business | Rating | Reviews |
| Glenwood Pet Clinic | 4.6★ | 701 |
| Crabtree Creek Animal Hospital (YOU) | 4.5★ | 230 |
| Six Forks Veterinary Hospital | 4.3★ | 512 |
| North Hills Animal Care | 4.1★ | 388 |
💡 You rank #4 of 4 on review volume.
🗣️ What customers are saying
We read 112 of Crabtree Creek Animal Hospital’s Google reviews and 90 reviews of 3 competitors — a sample, not their totals. We read each business’s newest reviews plus its 10 lowest- and 10 highest-rated, so strong opinions are over-represented on purpose. This is what reviewers volunteered, not a survey.
What your customers praise
- explains options and costs · 17 of the 112 we read
“Walked us through every option and what each would cost before doing anything” - gentle with nervous pets · 11 of the 112 we read
What your customers complain about
- long wait in the lobby · 5 of the 112 we read
“Waited 40 minutes past our appointment time”
What your website leads with — and whether reviewers mention it
- Fear Free certified · mentioned in 3 of 112 reviews
- Same-week appointments · no reviewer mentioned it
Gripe Gap™ — where you may have an edge
Your reviewers praise something that competitors’ customers complain about. “Possible” means the competitor side rests mostly on their lowest-rated reviews, which we read on purpose.
Value — 17 of your reviews praise “explains options and costs”; 10 reviews at 2 competitors (Six Forks Veterinary Hospital, North Hills Animal Care) complain about “bill higher than the estimate”, 7 of them from their lowest-rated.
Your reviewer: “Walked us through every option and what each would cost before doing anything”
→ If that matches what you see, say it where people compare you — your Google Business Profile and your website. Don't name or knock the competitor. Ask a few customers first whether it's why they chose you.
Not an edge yet
- Speed: customers complain about “long wait in the lobby” at 2 competitors, and 5 of your reviews raise “long wait in the lobby” too.
Competitor by competitor — what their customers complain about
Six Forks Veterinary Hospital · 4.3★ · 512 reviews · we read 30
bill higher than the estimate (6) — “Estimate said $350, the bill was over $600”
North Hills Animal Care · 4.1★ · 388 reviews · we read 30
hard to get an appointment (7); bill higher than the estimate (4); long wait in the lobby (3)
Glenwood Pet Clinic · 4.6★ · 701 reviews · we read 30
long wait in the lobby (5)
What competitors' customers praise
- easy online booking · 8 reviews across 2 competitors
Replies to reviews
You replied to 9 of your last 30 reviews (1 of 4 rated 3★ or lower). In the competitor reviews we read, the typical competitor replied to 30%.
Worth asking your next few customers
- When your pet was sick, how quickly could you get in to see us?
- Was the final bill close to the estimate we gave you?
💬 You have 2 new reviews to respond to
No owner reply was showing when we checked.
For your profession we use a short, neutral reply that never confirms someone is a client or patient — edit before posting.
- ★★★★★ · Nov 7 · open on Google
“Professional and easy to reach. Thank you.”Suggested replyThank you for taking the time to share your feedback. We truly appreciate it, and if you ever want to reach us, please call us.
- ★★★☆☆ · Nov 4 · open on Google
“It took a while to get a call back.”Suggested replyThank you for your feedback. We take every comment seriously, and privacy rules keep us from discussing details online, so please call us and we will be glad to talk.
Suggested replies are drafts: read and edit before you post. We never post anything for you. Copy a reply into your Google Business Profile.
November 2026: you and the rivals we track, side by side.
| | Rating | Reviews | New 30d | Replies | Services |
|---|
| Crabtree Creek Animal Hos… | 4.5
(±0) | 230
(+2) | 2
(+1) | 30%
(+5 pts) | 4
(±0) |
| Six Forks Veterinary Hosp… | 4.3
(±0) | 512
(+7) | 7
(±0) | 43%
(-2 pts) | 6
(±0) |
| North Hills Animal Care | 4.1
(±0) | 388
(+2) | 2
(±0) | 30%
(-2 pts) | 6
(±0) |
| Glenwood Pet Clinic | 4.6
(±0) | 701
(+6) | 6
(±0) | 23%
(-2 pts) | 3
(±0) |
Brackets: change from a month ago. New 30d: Google reviews added in the last 30 days. Replies: share of the latest reviews we read that have an owner reply. Services: services named on the website.
For your information: your Google listing
Your Google listing now shows different holiday hours than before: Thanksgiving Day and the day after are listed as closed. If that is right, no action is needed. If not, fix it in your Business Profile so customers are not turned away.
MyIntelBrief Competitive Intelligence
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