Frequently Asked Questions

MyIntelBrief monitors your competitors' websites and news every day, then emails you a morning intelligence brief summarizing what changed and what you should do about it. You tell us your business and competitors — we do the rest.

7 days from email verification. You get 1 business, 3 auto-selected competitors, and historical intelligence (60-90 days old). No credit card required. After 7 days your monitoring pauses — your data stays safe until you upgrade.

You get a daily brief every weekday, delivered at your chosen time — set it in Account Settings. Monday's brief covers Friday + weekend activity.

Yes — restaurants, retail, home services, healthcare, legal, real estate, automotive, fitness, salons, and more. If your competitors have websites and get news coverage, we can monitor them.

The platform supports 12 languages: English, French, German, Spanish, Portuguese, Italian, Dutch, Polish, Swedish, Japanese, Korean, and Chinese. Set your language in Account Settings. The support chatbot also responds in any language you write in.

All prices are in USD. Starter: $49/mo (1 business, 10 competitors). Pro: $149/mo (3 businesses, 25 competitors). Enterprise: $499/mo (10 businesses, 50 competitors). Use code INTEL50 at checkout for 50% off forever.

INTEL50 gives you 50% off your subscription price forever — not just the first month. Starter becomes $24.50/mo, Pro $74.50/mo, Enterprise $249.50/mo. Apply at checkout. Limited early-subscriber offer.

All charges are final — no refunds for any purchased month, partial or full, under any circumstance. You can cancel anytime from your Account page. After cancellation you keep full access through the end of your billing period. No further charges after that.

Log in → Account → Cancel Subscription button. You'll see your access end date. Daily briefs continue until that date. No further charges.

Yes — upgrade anytime from Account → Pricing. Downgrades take effect at the next billing cycle. Contact info@myintelbrief.com if you need help.

All payments are processed in USD only via Stripe. Your card issuer handles any currency conversion.

AI-generated reports can contain errors or omissions. We crawl public websites and analyze what we find, but the AI can misinterpret content. Always verify important findings directly at the competitor's website before making business decisions.

Free trial users get historical intelligence rather than live data. This lets you see what the product does without live crawling. Upgrade to any paid plan to get live daily intelligence immediately.

Our system uses Google Places + AI to find local competitors. If a competitor is missing, add them manually (paid plans). If a business is wrong, remove them from your Competitors page. Accuracy improves with a specific business type and city.

This can happen if the competitor's site blocked our crawler, was temporarily down, or nothing significant changed. Try clicking "Run Intelligence Scan" again. If it consistently fails for a specific competitor, email info@myintelbrief.com.

Paid users can type their top business concerns (e.g. "how to bring in more dine-in customers") in the concerns box on the dashboard. The AI cross-references your concerns against recent competitor activity and suggests a targeted action plan.

Check spam/promotions first. On the login page, click "Resend verification email". If it still doesn't arrive, email info@myintelbrief.com with your signup address.

Click "Forgot password?" on the login page. Enter your email — a reset link arrives within 5 minutes (valid 2 hours). Check spam. If you signed up with Google, use "Sign in with Google" instead.

Email info@myintelbrief.com from your current registered address requesting the change. We process it within 1 business day.

Email info@myintelbrief.com with subject "Delete my account" from your registered address. We delete all your data within 30 days per our Privacy Policy. Note: cancelling your subscription does not delete your account.

Check spam/promotions and add info@myintelbrief.com to your contacts. Briefs send on weekdays at your chosen time (set in Account Settings). If still missing after 24 hours, email info@myintelbrief.com.

Cancellation stops future billing but does not issue a refund for the current period. If you were charged after your access end date, email info@myintelbrief.com with your billing details — that would be an error we want to fix.

Passwords are hashed with bcrypt. Sessions use secure HttpOnly cookies. All traffic is TLS encrypted. We never sell your data. See our Privacy Policy at /wbi/privacy for full details.

We crawl publicly accessible competitor websites — the same information anyone could read by visiting those sites. Our crawler identifies itself honestly and respects robots.txt. We store only AI-generated summaries, not raw website content.

No. Our service is for commercial small businesses only. We do not monitor government agencies, defense contractors, military facilities, or critical infrastructure.

Please email info@myintelbrief.com before contacting your bank — we can usually resolve it faster. If you file a chargeback, we provide your bank with evidence of service delivery and your agreement to our no-refund policy, and suspend your account.